Refund policy

Refund & Exchange Policy

At Zartal, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 7-day, no-questions-asked refund and exchange policy to ensure a smooth shopping experience.

Eligibility

• You may request a refund or exchange within 7 working days of receiving your order.

• Items must be:

  • Unused

  • Unwashed

  • In their original packaging with all tags attached

Refund Process

• Simply contact our customer support team with your order details.

• No explanations or reasons are required — we process refunds with no questions asked.

• Refunds will be issued through your preferred method (bank transfer, Easypaisa, JazzCash, etc.) within 3–5 working days after the returned item is received and inspected.

Exchange Process

• If you wish to exchange for a different size or product, our team will assist you promptly.

• Exchange shipping charges may apply depending on your location.

Non-Refundable Items

• Items purchased during clearance or special sale promotions may not be eligible for refunds.

• Damaged or used products will not be accepted.

How to Request a Refund/Exchange

Please contact us at:

Official Email:
zartalofficial@gmail.com

Contact Number / WhatsApp:
0327-4604656